Effective date: 1 March 2025
This privacy policy explains how Spinup hosts collects, uses, stores, and protects personal data belonging to players, members, and site visitors using our independent gaming concierge and player advocate services.
1. Overview & scope
Spinup hosts (“Spinup hosts”, “We”, “Us”, “Our”) respects your privacy and is committed to safeguarding your personal data. This privacy policy outlines our data handling practices when you visit spinuphosts.com, apply for personal VIP hosting, submit your details for level matching and promotions, or communicate directly with our host team.
Spinup hosts operates strictly as an independent B2C player concierge, hosting desk, and player advocate service. We are not an online casino operator, sportsbook, payment processor, or gambling platform. This policy applies exclusively to individual gamblers, members, and site visitors (“Players”, “Members”, “You”) interacting with our platform and concierge network.
2. Information we collect
We only collect personal information that you voluntarily provide when completing an intake form, requesting a personal host, claiming promo codes, or contacting us for dispute support. This includes:
Identity & contact details: Your name or online alias, email address, Telegram handle, WhatsApp phone number, and preferred messaging channels.
Gaming account details: External casino usernames, platform account IDs, preferred gaming platforms, current VIP status on other sites (for level-matching requests), and voluntary monthly wagering volume estimates.
Dispute & intervention details: Information, screenshots, or messaging logs you provide when requesting host intervention for delayed withdrawals, account checks, or operator disputes.
Technical data: Minimal server logs necessary for security, load balancing, and core site functionality. We do not deploy invasive behavioural tracking tools, aggressive profiling cookies, or third-party advertising scripts.
3. Lawful bases & how we use your information
Under applicable data protection legislation (including UK GDPR and EU GDPR), we process your personal data under the following legal bases:
Contractual necessity (Article 6(1)(b)): To deliver our concierge services, confirm your account linking under promo code SPINUP, arrange instant VIP upgrades or rakeback with partner platforms, and communicate with operator management on your behalf during dispute resolution.
Legitimate interests (Article 6(1)(f)): To manage our player advocate network, prevent system abuse or fraudulent promo claims, maintain operational security, audit referral tags, and defend against legal or commercial disputes.
Consent (Article 6(1)(a)): To distribute optional community giveaways, exclusive bonus drops, leaderboard updates, and new platform alerts via your preferred messaging channels (Telegram, WhatsApp, or email). You maintain the right to withdraw consent at any time.
4. Data sharing & international transfers
Spinup hosts will never sell, rent, trade, or commercialise your personal data to third parties for marketing purposes. Your data is shared strictly under the following operational circumstances:
Partnered casino operators: When you request VIP hosting, level matching, or dispute assistance, relevant account details (such as your casino username or account ID) are shared directly with executive decision-makers at third-party operators (e.g., online casino) strictly to verify your referral status under code SPINUP, activate your perks, or resolve your payout issue.
Secure messaging infrastructure: Communications are conducted through encrypted platforms, secure email providers, and confidential internal workflows.
International data transfers: Due to the global nature of online gaming, partnered operators and server infrastructure may be located outside the UK and European Economic Area (including Curaçao). International transfers occur strictly as necessary to fulfill your requested VIP concierge services and dispute interventions.
Legal compliance: Disclosures may be made if required by applicable law, court order, or competent regulatory authority.
5. Absolute exclusion of financial & gameplay data
Spinup hosts operates purely as an independent advocacy and hosting layer.
No payment or financial data collection: Spinup hosts never collects, stores, or processes credit card details, bank account numbers, or cryptocurrency wallet private keys.
No raw gameplay hosting: All deposits, gameplay, wagering, withdrawals, and statutory identity verifications (KYC/AML) take place directly on third-party operator platforms, governed strictly by that operator’s independent terms and privacy policy.
6. Communications & opt-out rights
We periodically send host updates, custom promo offers, and private giveaway alerts via Telegram, WhatsApp, or email.
You maintain complete control over marketing and host communications. You may opt out at any time by:
Replying STOP or UNSUBSCRIBE on Telegram or WhatsApp.
Clicking the unsubscribe link in promotional emails.
Emailing your host directly or contacting legal@spinuphosts.com.
Note: Operational notices regarding active dispute interventions or requested VIP upgrades will continue to be delivered while your request is open.
7. Data security & retention schedule
We enforce robust technical and organizational security controls to protect your data against unauthorized access, loss, or alteration. Access to player handles and dispute logs is strictly limited to authorized Spinup hosts team members.
Retention schedule: Player contact details and dispute communications are retained for the duration of your active concierge relationship plus three (3) years following your last interaction or account removal request. This satisfies legal defense, commercial record-keeping, and audit requirements. Data no longer required is permanently deleted or anonymised.
8. Your statutory legal rights
Under applicable data protection laws (including UK GDPR and EU GDPR), you possess the following statutory rights regarding your personal data:
Right of access: Request a formal copy of the personal data held about you.
Right to rectification: Request correction of inaccurate or incomplete records.
Right to erasure (“Right to be forgotten”): Request deletion of your personal data where retention is no longer legally required.
Right to restrict or object: Request a pause on data processing or object to processing conducted under legitimate interests.
Right to data portability: Request transfer of your data to another provider in a structured format.
Right to lodge a complaint: If you believe your data has been handled unlawfully, you have the statutory right to lodge a complaint with a competent supervisory authority, such as the UK Information Commissioner’s Office (ICO).
9. Contact & privacy inquiries
To exercise your legal data rights, request account removal, or submit formal privacy questions, please contact our legal team:
Official website: spinuphosts.com
Legal & privacy inquiries: legal@spinuphosts.com
General host support: support@spinuphosts.com
